Shipping policy

Cellcense is committed to uncompromising quality and customer satisfaction. All our products are backed by a 100% satisfaction guarantee.

Once your order is placed, you will receive a confirmation email along with a tracking link to monitor your shipment. Please check your inbox and ensure that emails from Cellcense are not marked as spam. If you need any assistance, you can contact our support team via call or WhatsApp at +971 56 2636175.

We offer free standard shipping on orders above AED 125 within major cities of the UAE. Orders are typically delivered within 2 to 4 business days. For orders outside the UAE, shipping timelines may vary, and any customs clearance duties or charges will be the responsibility of the customer.

We want you to be fully satisfied with your purchase. Any product may be returned within 7 days of purchase. If you are not satisfied with your order, please contact us via phone or email, and our team will guide you through the return, exchange, or refund process. In case you suspect that your product has been tampered with, please retain the original packaging and product, as this will help us investigate and resolve the issue efficiently.

If you have purchased Cellcense products from another online store or a retail partner, please follow the return and refund policy of that specific platform or store. Returns for such purchases must be handled directly through the original seller.

We stand behind the quality of our products and are committed to delivering a reliable and satisfying customer experience.